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Payment and Shipping

How do I place an order?

Once you have found all the items you wish to purchase and added them to your cart, click “cart” in the top right hand corner when you are ready to finalize your purchase. You will be re-directed to PayPal secure payment gateway.

Please note you will need your credit card or PayPal details and you billing address to finalize your purchase. If you have any question at all feel free to us by email to sales@jollybforkids.com

Which countries do you ship to?

We ship to nearly every country.

Shipping and Delivery

We do not earn a profit on shipping rates; instead, Jolly B Kids shares a portion of the shipping costs with our customers, so rest assured that you’re getting the best available rate possible with your order. If you have any queries on international shipping rates, please drop us an email at sales@jollybforkids.com and we’ll be pleased to assist you.

Ship to Shipping Methods USD Shipping time
Hong Kong Local Mail Starts from 3.99 Around 3-4 days
International locations Registered Airmail Starts from 5.99 Around 7-20 days

• All items ae shipping by Registered AirMail from Hong Kong in 3-7 business days after receiving cleared payment via PayPal. It takes around 7-20 days shipped to international locations.

• We shall provide a tracking number after the product delivered. So, you can check the shipping status accordingly.

• The shipping time frame does not include any delays due to customs regulations at the shipping destination and we are not responsible for any delays caused by destination customs clearance processes.

• Shipping costs are excluding customs duties or import charges that may be enforced at the shipping destination.

• We are not responsible for customs clearance, handling charges and/or duties that may be enforced at the shipping destination.

• We are unable to redirect orders after they have been dispatched.

• No shipments can be made to APO/FPO/DPO and PO Box addresses.

• Please make sure your address provided is updated and complete. We shall ship the product to this address accordingly.

• If you would prefer other faster and more secured shipping methods, please email us and we shall quote for you accordingly.

• Once it is marked as shipped, we are not responsible for lost or stolen packages.

Downloading a Digital Item (Printable)

After purchasing a digital file (printable) or a game set includes digital file (printable), we will send you a download notification email in 48 hours separate from any transaction notification emails you receive from PayPal. Please kindly make sure you provide the correct email address for us to send you the relevant download links.

If you’re unsure if you’ve purchased a digital item, you can always go back to the listing page. If it is a digital download, you should see a “With Printable” or “Printable” message on the images for the item.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If it’s not there, please email to sales@jollybforkids.com

There are generally no limits for when or how many times you can download a file from the provided link, provided the transaction hasn’t been canceled or removed.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact sales@jollybforkids.com for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please download PDF Reader. (link: https://acrobat.adobe.com/hk/en/acrobat/pdf-reader.html)

 
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